Complaints Procedure

Speak to our Team

Our Stafford dentists aim to make your treatment as pleasant as possible every time you visit us. However, if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know. It is only through hearing from you that we can help and improve our service.

Please mention your concerns in the first instance to your dentist. Stella Dental Suite operates an in-house complaints procedure for that adheres to nationally agreed criteria. We aim to respond to verbal complaints within 24 hours and written ones within three working days.

If you would like to speak to a member of our Stafford team after your visit, please visit our contact page.

If you are still not happy and would like to take things further, our patients can contact The Dental Complaints organisation. Their website can be found at www.dentalcomplaints.org.uk and here you will find an online form to complete.